Health plans derive significant value from engaging members in designing, participating in, and assessing their care systems.[1] This work with members and their caregivers helps health plans understand and address member concerns and barriers to high-quality, coordinated care. One of

Member engagement in plan governance plays a significant role in shaping the development and refinement of plan policies and procedures that address the needs, preferences, and values of members and their families and caregivers.[1] One of the ways health plans

This tip sheet highlights promising practices for member engagement in plan governance during COVID-19 for health plans serving dually eligible individuals, and is informed by participants in the Resources for Integrated Care Community of Practice held in 2020. It also

Engaging members and their caregivers in plan governance – through strategies such as member advisory councils and board representation – helps health plans understand and address member concerns and barriers to high-quality, coordinated care. Many health plans serving individuals dually

You can view the webinar recording below. Supporting documents such as webinar slides, transcript, and resources are available to download by scrolling to the attachments section below.  Podcast: This webinar is also available as a podcast on SoundCloud and iTunes. In 2019, Resources

https://youtu.be/3F9mBhFj48c Description:  By gathering member and caregiver feedback, health plans can ensure that policies and procedures are responsive to the needs, preferences, and values of plan members and their families and caregivers. One of the ways health plans engage members