The 2023 Medicare Advantage (MA) and Part D Final Rule requires Dual Eligible Special Needs Plans (D-SNP) to establish and maintain at least one enrollee advisory committee (EAC) for each state in which the D-SNP is offered that is reasonably reflective of health plan membership.1 Considering this new requirement, we are excited to convene experts from three health plans to share effective strategies for recruiting and retaining diverse EAC participants. Health plan presenters share best practices on how they overcame common barriers to members’ EAC participation, including transportation, cultural and technological barriers, as well as skepticism regarding the impact of such a committee. This webinar sheds light on innovative practices to mitigate these barriers, as well as amplify the voice of EAC participants to provide insight into the ways that a well-designed EAC can help build trust between the health plans and its members.
By the end of this webinar, participants should be able to:
- Recognize strategies health plans use for recruiting and retaining a diverse group of members for participation in EACs.
- Identify approaches for addressing logistical and cultural barriers to ongoing member engagement.
- Describe strategies for supporting effective member participation through training and creating an environment that encourages members to offer and spread insights.
- Understand the impact EACs have within health plans and generate ideas for organizational implementation.
- Kara Curtis, Lead Director, Business Development Director for D-SNP/MMP Markets, Aetna, a CVS Company
- Margaret Caroccia, Senior Director, Medicare Special Needs Plans, UPMC Health Plan
- Mark Cooper, Vice President, Medicare-Medicaid Integration, Neighborhood Health Plan of Rhode Island (NHPRI)
- Lisa Duchesne, Product Director, Medicare-Medicaid Plan, Neighborhood Health Plan of Rhode Island (NHPRI)
- Liliana Ararat, EAC Member Participant, Neighborhood Health Plan of Rhode Island (NHPRI)
This webinar is intended for D-SNPs and Medicare-Medicaid Plans (MMPs) that are interested in recruiting and retaining enrollee advisory committees.
1Federal Register. (2022). Medicare Program; Contract Year 2023 Policy and Technical Changes to the Medicare Advantage and Medicare Prescription Drug Benefit Programs. Retrieved from https://www.federalregister.gov/documents/2022/05/09/2022-09375/medicare-program-contract-year-2023-policy-and-technical-changes-to-the-medicare-advantage-and.