RIC Event: Best Practices for Implementing Enrollee Advisory Committees Webinar

Event Start Date: August 31, 2022 - 1:00 PM EDT
Event End Date: August 31, 2022 - 2:30 PM EDT



Effective 2023, any Medicare Advantage (MA) organization offering one or more Dual-Special Need Plans (D-SNPs) in a state must establish and maintain one or more enrollee advisory committee (EACs).1 EACs must serve the D-SNPs offered by the MA organization in that state to gather direct input on enrollee experiences. Engaging members through EACs can help health plans understand and address barriers to high-quality and coordinated care, which can lead to improvements in members’ care. Engaging members is particularly important for plans serving individuals who are dually eligible for Medicare and Medicaid, as the dually eligible population has a higher prevalence of chronic conditions, disabilities, and behavioral health conditions compared to Medicare-only and Medicaid-only populations.2

This webinar will provide an overview of the EAC requirements, how health plans have engaged members in EACs, and how EAC members have impacted outcomes and created organizational change. Health plans that have been successfully running EACs will share lessons learned and best practices for engaging members in plan governance through EACs, including recruiting and selecting members, collecting enrollee feedback, and disseminating feedback to appropriate departments.

By the end of this webinar, participants should be able to:

  1. Identify the EAC requirements in accordance with the CY 2023 MA and Part D final rule.
  2. Recognize the benefits of engaging enrollees through EACs in designing, participating, and assessing their care systems.
  3. Identify the initial steps that plans may take when planning for the creation and implementation of an EAC.
  4. Identify strategies and promising practices for implementing and maintaining successful enrollee advisory committees.
  5. Identify how to connect and engage hard-to-reach members in EAC recruitment efforts.

Featured Speakers:

  • Brandon Wilson, Director, Center for Consumer Engagement in Health Innovation, Community Catalyst
  • MaCayla Arsenault, Project Coordinator, Central Oregon Health Council
  • Robyn Rohr, Senior Insight Manager, CareSource
  • Jenniffer Bognar, Director of Consumer Experience, CareSource
  • Heather Reynolds, Insight Lead, Consumer Experience, CareSource

Intended Audience:

This webinar is intended for D-SNPs and Medicare-Medicaid Plans (MMPs) that are interested in implementing EACs.

Registration Information:

After clicking the registration link hosted on https://www.resourcesforintegratedcare.com and completing the registration form, you will receive an email from do_not_reply@on24event.com containing event log-on information. The email also contains an attachment that, when opened, will save the event log-on information to an Outlook calendar. Check your junk email folder if you don’t promptly see an event log-on email in your Inbox.

Viewing the Event:

On the day of the live event, please use the web link to join the webinar. You can access the platform using a computer, smart phone, or tablet. The audio portion of the presentation will automatically stream through your computer/device speakers. Please make sure that the volume on your speakers is turned up. Phone dial-in information will also be available during the live event if you are unable to listen to the audio through the computer/device speakers.

For individuals that will be away from a computer, smart phone, or tablet on the day of the live webinar event, please email us at RIC@lewin.com to request dial-in information.

Due to high demand on technical platforms, it is possible that some users may experience challenges in accessing the live event. If you have trouble logging in or for any reason are unable to attend, note that the event recording will be available to view “On-Demand” approximately 45 minutes after the conclusion of the event. You can access the “On-Demand” recording at any time by clicking the registration link.

If you have questions for presenters ahead of the live event, please submit those through the registration form. If you have any questions after viewing the live or “On-Demand” event, please email us at RIC@lewin.com.

1Federal Register. (2022). Medicare Program; Contract Year 2023 Policy and Technical Changes to the Medicare Advantage and Medicare Prescription Drug Benefit Programs. Retrieved from https://www.federalregister.gov/documents/2022/05/09/2022-09375/medicare-program-contract-year-2023-policy-and-technical-changes-to-the-medicare-advantage-and.

2Medicare-Medicaid Coordination Office. (2019). FY 2019 Report to Congress. Retrieved from https://www.cms.gov/Medicare-Medicaid-Coordination/Medicare-and-Medicaid-Coordination/Medicare-Medicaid-Coordination-Office/Downloads/FY-2018-Report-to-Congress.pdf.