Engaging members and their caregivers in plan governance – through strategies such as member advisory councils and board representation – helps health plans understand and address member concerns and barriers to high-quality, coordinated care. Many health plans serving individuals dually eligible for Medicare and Medicaid support and encourage member participation in governance with stipends or incentives. Plans use a range of approaches, including stipends via cash or cash-equivalents, such as Visa gift cards; store credits or gift cards for local stores or national chains; or meals or snacks during in-person meetings.
This spotlight highlights innovative approaches to stipends and incentives shared by UCare and SCAN Health Plan during the 2020 Resources for Integrated Care Community of Practice on member engagement in plan governance.
Encouraging Member Participation in Governance: Spotlight On Innovative Stipends and Incentives