Navigation Services

What is Navigation?

  • Navigation refers to the function of linking patients and family members with essential health and community services.
  • Navigation coordinates care, and services across siloed mental, behavioral, and physical health care delivery systems, leading to greater holistic and person-centered care.
  • Navigation also assists individuals in overcoming other barriers to care and to increase their engagement and active participation in care.

Why is Navigation Important?

  • Behavioral health agencies and providers adopting navigation services can expand their capacity to deliver care that is more integrated and reduce gaps in care for individuals with behavioral health needs.
  • Consumers receiving navigation services report increased feelings of recovery, independence, and the ability to manage their illness.