Person & Family Engagement

Resources to Help Health Plans Meet Communication Accessibility Requirements and Population Needs

Click Here to Access the Resource Guide Individuals who are dually eligible for Medicare and Medicaid are more likely to need communication accommodations relative to the Medicare-only population, as over 50 percent of dually eligible individuals qualify for Medicare benefits

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RIC Event: Promising Practices for Utilizing Motivational Interviewing (MI) to Improve Care Coordination and Address Social Determinants of Health (SDOH)

https://www.youtube.com/watch?v=NtITkSg5zsU&t=2s Survey: Click here to complete an anonymous survey regarding this event. Podcast: This webinar is also available as a podcast on SoundCloud and iTunes. Description: This webinar explores how motivational interviewing (MI) can improve communication in integrated care settings and

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Spotlight on the SCAN Health Plan Personal Assistance Line

Senior Care Action Network (SCAN) is a mission-driven, non-profit health plan that aims to keep older adults healthy and independent. SCAN serves more than 280,000 members across Arizona, California, Nevada, and Texas.1 SCAN is the only Fully Integrated Dual Eligible

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Measuring Quality in Home and Community-Based Services (HCBS): Key Considerations for Health Plans

Click Here to View the Brief Quality measurement in home and community-based services (HCBS) supports states, health plans, and providers in ensuring members are receiving HCBS that reflect their preferences, assuring health and welfare, improving health outcomes, and promoting effectiveness

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Preparing to Support Long-Term Services and Supports (LTSS) Needs

Click Here to View the Brief Due to the predicted growth in the population eligible for long-term services and supports (LTSS), states continue to explore ways to reduce budget risk, improve the delivery of services, and meet individuals’ preferences to

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Introduction to Home and Community-Based Services (HCBS): Key Considerations for Health Plans

Click Here to View the Brief Home and community-based services (HCBS) encompass a broad range of services and supports designed to help older adults and people with disabilities live in their homes, rather than in institutional settings such as nursing

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