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This webinar explores how motivational interviewing (MI) can improve communication in integrated care settings and improve relationships between health plans, providers, and members dually eligible for Medicare and Medicaid; promote the increased utilization of MI and person-centered techniques to better engage members and understand the complex lifestyle factors that impact health behaviors; and encourage the improvement of member retention rates as well as health outcomes for individuals dually eligible for Medicare and Medicaid. Speakers share information about prioritizing person-centered MI approaches, with a focus on addressing social determinants of health (SDOH), to improve member self-efficacy and outcomes in dually eligible individuals.
By the end of this webinar, participants should be able to meet the following learning objectives:
- Identify person-centered approaches to support conversations that integrate individuals’ expertise about their own lived experience to elicit behavior change and support a journey towards growth and self-advocacy;
- Determine strategies to encourage MI use and training uptake among health plan staff serving dually eligible individuals;
- Integrate considerations related to cultural competence when initiating MI; and
- Encourage the use of MI within SDOH interventions to better account for lifestyle factors impacting health outcomes, and as a result, improve screening rates, support member retention, and close referral loops.
- Dr. Brandon G. Wilson, DrPH, MHA, Director of the Center for Consumer Engagement in Health Innovation, Community Catalyst
- Gladys Antelo-Allen, LPN, Associate Director of Education and Training, Camden Coalition
- Brian Thompson, Housing Coordinator, Care Management Initiatives, Camden Coalition
This event is targeted to a wide range of stakeholders, including health plans, health care providers, caregivers, community-based organizations, and other health care professionals who serve dually eligible individuals.