RIC Event: Innovations in Member Engagement in Rural Areas

Event Start Date: November 27, 2018 - 6:00 PM EDT
Event End Date: November 27, 2018 - 7:00 PM EDT



This webinar is also available as a podcast on SoundCloud and iTunes.


In 2013, 27 percent of individuals who received coverage through both Medicare and Medicaid lived in a rural area.1 Dually eligible beneficiaries living in rural areas often contend with distance and transportation barriers, a shortage of primary care providers, and limited access to specialty care. As such, health plans serving dually eligible beneficiaries in rural areas may require creative strategies to overcome barriers to member engagement. This webinar focuses on how plans conduct initial outreach, build connections, and establish trust with rural dually eligible enrollees, as well as engagement strategies to assist them in managing their health. Speakers share practical tips along with observed outcomes.

By the end of this webinar, participants should be able to:

  1. Identify barriers and challenges to member engagement in rural areas;
  2. Recognize strategies for engaging dually eligible beneficiaries in rural areas;
  3. Identify effective approaches to building trust such as addressing social needs; and
  4. Recognize strategies for using case management to engage rural members in managing their health. 

Featured Speakers:

  • Elizabeth Warfield, RN, Manager of Special Needs Plan Care Management, PrimeWest Health Plan
  • Jen Bundy, RN, MSN, Director of Care Management, PrimeWest Health Plan and Elizabeth Warfield, RN, Manager of Special Needs Plan Care Management, PrimeWest Health
  • Jamie Hanes, Clinical Service Assistant Manager for Case Management, Upper Peninsula Health Plan
  • Teresa Cumpton, CMS Regional Rural Health Coordinator-Region 10, Centers for Medicare and Medicaid Services

Intended Audience:

This webinar is intended for staff of Medicare-Medicaid plans, Dually Eligible Special Needs Plans, and Medicaid Managed Care Plans who are interested in engaging their members living in rural areas in plan services and helping these members manage their health needs.

[1] Medicare Payment Advisory Commission (MEDPAC). (2017, June). Dual-eligible beneficiaries in A Data Book: Health care spending and the Medicare program (pp 37-49). Retrieved from http://www.medpac.gov/docs/default-source/data-book/jun17_databooksec4_sec.pdf?sfvrsn=0


Webinar Slides

Webinar Transcript

Q&A Document

PrimeWest Health Spotlight

Topic Areas: