RIC Event: Person-Centered Approaches to Support People Dually Eligible for Medicare and Medicaid

Event Start Date: September 06, 2018 - 6:00 PM EDT
Event End Date: September 06, 2018 - 7:30 PM EDT



This webinar is also available as a podcast on SoundCloud and iTunes.


Person-centered care is consistent with the values, needs, and desires of individuals and is achieved when providers and health plans involve individuals in healthcare discussions and decisions. A person-centered approach to healthcare and community-based services has potential to improve the quality of care, reduce costs, and address social determinants of health to create healthier communities.1

Individuals dually eligible for Medicare and Medicaid have high rates of chronic conditions and long-term support needs, accounting for a disproportionately large share of Medicare and Medicaid expenditures.2 The strengths-based focus of person-centered approaches is especially helpful for managing chronic conditions and identifying long-term support needs. It can lower costs through integrating natural supports and community resources. This webinar describes practical person-centered tools and approaches organizations and professionals can adapt to better support aging in place. Speakers share strategies for integrating person-centered approaches into clinical and community-based settings, and discuss how approaches differ based on the individual goals of the client.

By the end of this webinar, participants should be able to:

  1. Define person-centered practices and approaches 
  2. Recognize the potential benefits and outcomes of person-centered practices and approaches, including addressing social determinants of health
  3. Identify opportunities to apply practical person-centered approaches to their own work

Featured Speakers

  • Shawn Terrell, MS, MSW, Health Insurance Specialist, Administration for Community Living
  • Betsy Dilla, Consultant, The Lewin Group
  • Lisa Portune, MSW, LISW, Aetna Manager, Council on Aging of Southwestern Ohio
  • Andrea Price, AND, RB, CCM, Manager of Clinical Health Services, Aetna Better Health of Ohio
  • Karen, Aetna Member
  • Brittany Woulms, LSW, Aetna Case Manager, Council on Aging of Southwestern Ohio

Intended Audience:

This webinar is intended for a wide range of stakeholders – providers, health care professionals (such as home care agency administrators and staff), social workers, and front-line staff of Medicare Advantage plans, Medicare-Medicaid Plans, Dual Eligible Special Needs Plans, and PACE Organizations interested in improving their ability to provide support in a person-centered way.

1 The Scan Foundation. (2016). Person-Centered Care: The Business Case. Retrieved from: https://www.thescanfoundation.org/sites/default/files/business_case_for_pcc_full_report_june_2016.pdf.

2 CMS Medicare-Medicaid Coordination Office. (2012). Medicare-Medicaid Enrollee Information National, 2012. Retrieved from: https://www.cms.gov/Medicare-Medicaid-Coordination/Medicare-and-Medicaid-Coordination/Medicare-Medicaid-Coordination-Office/Downloads/NationalProfile_2012.pdf.


Webinar Slides

Webinar Transcript

Q&A Document