Person-Centered Approaches to Support People Dually Eligible for Medicare and Medicaid

Event Start Date: September 06, 2018 - 6:00 PM EDT
Event End Date: September 06, 2018 - 7:30 PM EDT


This webinar is also available as a podcast on SoundCloud and iTunes.

Person-centered care is consistent with the values, needs, and desires of individuals and is achieved when providers and health plans involve individuals in healthcare discussions and decisions. A person-centered approach to healthcare and community-based services has potential to improve the quality of care, reduce costs, and address social determinants of health to create healthier communities.[1]

Individuals dually eligible for Medicare and Medicaid have high rates of chronic conditions and long-term support needs, accounting for a disproportionately large share of Medicare and Medicaid expenditures.[2] The strengths-based focus of person-centered approaches is especially helpful for managing chronic conditions and identifying long-term support needs. It can lower costs through integrating natural supports and community resources. This webinar describes practical person-centered tools and approaches organizations and professionals can adapt to better support aging in place. Speakers share strategies for integrating person-centered approaches into clinical and community-based settings, and discuss how approaches differ based on the individual goals of the client.

By the end of this webinar, participants should be able to:

  1. Define person-centered practices and approaches 
  2. Recognize the potential benefits and outcomes of person-centered practices and approaches, including addressing social determinants of health
  3. Identify opportunities to apply practical person-centered approaches to their own work

Featured Speakers

  • Shawn Terrell, MS, MSW, Health Insurance Specialist, Administration for Community Living
  • Betsy Dilla, Consultant, The Lewin Group
  • Lisa Portune, MSW, LISW, Aetna Manager, Council on Aging of Southwestern Ohio
  • Andrea Price, AND, RB, CCM, Manager of Clinical Health Services, Aetna Better Health of Ohio
  • Karen, Aetna Member
  • Brittany Woulms, LSW, Aetna Case Manager, Council on Aging of Southwestern Ohio

Intended Audience:

This webinar is intended for a wide range of stakeholders – providers, health care professionals (such as home care agency administrators and staff), social workers, and front-line staff of Medicare Advantage plans, Medicare-Medicaid Plans, Dual Eligible Special Needs Plans, and PACE Organizations interested in improving their ability to provide support in a person-centered way.


[1] The Scan Foundation. (2016). Person-Centered Care: The Business Case. Retrieved from:
[2] CMS Medicare-Medicaid Coordination Office. (2012). Medicare-Medicaid Enrollee Information National, 2012. Retrieved from: