RIC Event: Successfully Engaging Members in Plan Governance

Event Start Date: January 30, 2019 - 5:30 PM EDT
Event End Date: January 30, 2019 - 7:00 PM EDT



This webinar is also available as a podcast on SoundCloud and iTunes.


Health plans derive significant value from engaging members in defining, designing, participating in, and assessing their care systems. 1 By soliciting and responding to member voices, plans can ensure that policies and procedures are responsive to the needs, preferences, and values of members and their families and caregivers. One of the ways health plans engage members dually eligible for Medicare and Medicaid is by including members in plan governance, such as establishing member advisory committees and placing members on governing boards. Engaging members in these ways can help plans achieve high-quality, comprehensive, and coordinated care.

This webinar features new research on the member advisory bodies operating within Medicare-Medicaid Plans (MMPs) across the country. MMPs’ experiences implementing member engagement requirements are informative for all health plans serving dually eligible members. Speakers from MMPs share information about the composition, function, and impact of member engagement in their plans’ governance as well as lessons for building a culture of engagement within plans or other systems serving people with complex health and social needs.

By the end of this webinar, participants should be able to:

  1. Demonstrate knowledge of the member engagement requirements for Medicare-Medicaid Plans (MMPs) serving dually eligible beneficiaries and how MMPs are meeting those requirements;
  2. Recognize strategies health plans use for recruiting a diverse group of members for roles in plan governance;
  3. Identify issues on which members engaged in health plan governance have had the greatest impact; and
  4. Recognize strategies for building a culture of engagement within health plans and other systems serving populations with complex health and social needs. 

Featured Speakers:

  • Leena Sharma, Project Manager/Senior Policy Analyst, Center for Consumer Engagement in Health Innovation, Community Catalyst
  • Marc Cohen, Ph.D., Research Director, Center for Consumer Engagement in Health Innovation, Community Catalyst
  • Angela Addo, Community Development Manager, Aetna Better Health of Michigan
  • Kathryn Hanfland, Community Development Coordinator, Aetna Better Health of Michigan
  • Kristina Rossi, Ph.D., Director, Consumer Experience, CareSource
  • Robyn Rohr, Senior Insight Manager, CareSource

Intended Audience:

This webinar is intended for staff of Medicare-Medicaid plans (MMPs), Dual Eligible Special Needs Plans (D-SNPs), and PACE organizations who are interested in engaging members in plan governance through consumer advisory committees or other strategies.

1 Centers for Medicare & Medicaid Services. (n.d.). Person & Family Engagement Strategy: Sharing with Our Partners. Retrieved from https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/QualityInitiativesGenInfo/Downloads/Person-and-Family-Engagement-Strategy-Summary.pdf   


Webinar Slides

Webinar Transcript

Q&A Document