Member engagement in plan governance plays a significant role in shaping the development and refinement of plan policies and procedures that address the needs, preferences, and values of members and their families and caregivers.1 The first webinar of this series, Successfully Engaging Members in Plan Governance, covers strategies for engaging members in plan governance and the positive impact member engagement can have on plans.
This second webinar in the series focuses on recruiting members who represent diverse experiences and supporting member participation to ensure feedback is robust and useful. Specifically, this webinar shares strategies for recruiting members who have the capacity, skills, time, and motivation to engage in plan governance activities. It also provides promising practices for supporting members to overcome barriers to regular and meaningful participation. Speakers provide lessons from their work recruiting, supporting, and training members participating in a variety of governance bodies, including advisory councils and governing boards. Finally, individual members share their first-hand experiences as participants in these bodies and offer their insights on how to identify, motivate, and support people with complex health and social needs.
By the end of this webinar, participants should be able to:
- Recognize strategies health plans use for recruiting a diverse group of members for roles in plan governance;
- Identify approaches for addressing logistical barriers to member engagement by providing transportation, stipends, or other supports; and
- Describe strategies for supporting effective member participation through training and creating an environment that encourages members to offer insights.
- Ken Pariseau, Member Experience Advisor, Neighborhood Health Plan of Rhode Island
- Deanne Gagne, Consumer Member, Neighborhood Health Plan of Rhode Island Advisory Committee
- MaCayla Arsenault, Project Coordinator, Central Oregon Health Council
- Linda McCoy, Consumer Member and Chair, Central Oregon Health Council Advisory Council
This webinar is intended for staff of Medicare-Medicaid plans, Dual Eligible Special Needs Plans, and Program of All-Inclusive Care for the Elderly organizations who are interested in engaging members in plan governance through consumer advisory committees or other strategies.
 Centers for Medicare & Medicaid Services. (n.d.). Person & Family Engagement Strategy: Sharing with Our Partners. Retrieved from https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/QualityInitiativesGenInfo/Downloads/Person-and-Family-Engagement-Strategy-Summary.pdf