Promoting Disability-Competent Care during COVID-19

Event Start Date: April 22, 2021 - 5:30 PM EDT
Event End Date: April 22, 2021 - 7:00 PM EDT


This webinar is also available as a podcast on SoundCloud and iTunes.


Individuals dually eligible for Medicare and Medicaid are at greater risk for severe COVID-19 infection and resulting hospitalizations, and are at greater risk of adverse health outcomes from the disease.[1] Dually eligible individuals with disability face even greater health care challenges that are exacerbated by the COVID-19 public health emergency. Such challenges include increased rates of chronic conditions associated with negative outcomes from COVID-19, social and behavioral health challenges, as well as increased barriers to technology, internet, and private transportation.[2] Dually eligible individuals with disability are also more likely to have long-term services and supports (LTSS) needs, which may require at-home personal care services or nursing facility care, thus increasing their risk of exposure to COVID-19.[3] Health plans and providers play an important role in promoting disability-competent care (DCC) to respond to and address the unique challenges amplified by this public health crisis.

This webinar begins with an overview of Resources for Integrated Care’s Disability Competent Care model, followed by two health plans sharing promising practices and innovative strategies for addressing the unique needs of dually eligible individuals with disability during the COVID-19 public health emergency. Finally, a participant shares firsthand experiences and recommendations on providing care to individuals with disability during COVID-19. By the end of this webinar, participants should be able to:

  • Define the disability-competent care (DCC) model and recognize its core values and supporting functional area pillars
  • Recognize the unique challenges and risks that individuals with disability face during the COVID-19 public health emergency
  • Describe the effects of social isolation and interventions to promote connectedness
  • Describe strategies for identifying, monitoring, and addressing caregiver and care partner availability and back-up as needed
  • Identify strategies for increasing access to in-person and virtual health and social services to accommodate the diverse needs of individuals with disability, including telehealth considerations

Featured Speakers:

  • Chris Duff, Disability Practice and Policy Consultant
  • Gabriel Uribe, Director of Community Health, Inland Empire Health Plan
  • Anna Edwards, Clinical Director of Care Management, Inland Empire Health Plan
  • Stephanie Rasmussen, Vice President of LTSS, Sunflower Health Plan
  • Jose Hernandez, Participant

Intended Audience:

This webinar is intended for a wide range of stakeholders, including frontline workers, LTSS providers and provider organizations (nursing facilities, adult day programs, assisted living facilities, home health care, and community-based agencies), and staff at Medicare-Medicaid Plans, Dual Eligible Special Needs Plans, managed LTSS plans, and consumer organizations interested in strategies and best practices for promoting disability-competent care during COVID-19.


Webinar Slides

Webinar Transcript

[1] Centers for Medicaid and Medicare Services. (2020). Preliminary Medicare COVID-19 data snapshot. Retrieved from

[2] Torralba, G., & Archibald, N. (2020). Understanding the impact of COVID-19 on dually eligible individuals with intellectual and developmental disabilities. Center for Health Care Strategies. Retrieved from

[3] Torralba, G., & Archibald, N. (2020). Retrieved from