Consumer Advisory Committees: Recruiting, Training, and Retaining Members for Engagement

Date: Wednesday June 29th, 2016

Time: 12:00pm to 1:30pm EDT

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This webinar is intended for health plan representatives, consumers, and advocates seeking to help the voices of older adults, persons with disabilities, and their caregivers be heard in the design, implementation, and oversight of health plans working to improve and integrate care for their enrollees. Recruitment is one of the first and most critical steps for a delivery system to take when creating a consumer advisory committee for its enrollees. Finding the right people to participate, and keeping them engaged for a year or more, can present significant challenges and costs that must be anticipated. Additionally, training Medicare, Medicaid, or dually eligible enrollees and their caregivers for engagement is vital to the success of the consumer advisory committee. This webinar will also address enrollee education to develop an informed and strong consumer voice, enrollee understanding of the purpose and promise of meaningful engagement, and the available resources to assist enrollees in their new roles.

This webinar will focus on the best practices to recruit, train, and retain a diverse group of consumers and caregivers who have the capacity, skills, time and desire to regularly attend and meaningfully engage in a delivery system’s consumer advisory committee. The webinar will outline how to create a training curriculum that on-boards consumers and caregivers – no matter what their abilities, disabilities, strengths or weaknesses – to work together and be effective. The webinar will also include a consumer who has been involved on an advisory committee to offer personal insights on how to motivate and support members.

This webinar will contain useful information for Medicaid MCOs, PIHPs, PAHPs in meeting the member advisory committee requirements (§438.110) of the Medicaid managed care rule, as well as for MMPs in also meeting requirements in the three-way contracts.

Featured Speakers:

  • Jacqueline Dowdy, Member Advocate, Neighborhood Health Plan of Rhode Island (NHPRI)
  • Serena Simeone, Consumer Member,  Member Advisory Committee (MAC),  NHPRI
  • Margo Michaels, Director, Consumer Engagement, Health Care for All
  • Rosa Palacios (Moderator), Consumer Engagement Specialist, Community Catalyst
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