Providing Culturally Competent Care: Meeting the LTSS Needs of Dually Eligible Beneficiaries

Event Start Date: April 12, 2018 - 4:00 PM EDT
Event End Date: April 12, 2018 - 5:30 PM EDT

Supporting documents such as webinar slides, transcript, and additional resources are available to download by scrolling to the attachments section below.


This webinar is available as podcasts on SoundCloud and iTunes.

Long-term services and supports (LTSS) are a vital part of care for many dually eligible beneficiaries. Individuals from racial and ethnic minority groups often experience disparities in access, quality, and outcomes in LTSS, such as higher rates of rehospitalization under home health care [1] and lower quality of care in nursing homes [2]. To help address these disparities, providers and plans need ways to meet the cultural and linguistic needs, values, and preferences of diverse individuals. Providing culturally competent care is also a key aspect of delivering a person-centered, improved customer experience. This webinar focuses on how to identify LTSS preferences, values, and needs of members from diverse cultural backgrounds. It addresses provision of services with cultural sensitivity and training the LTSS workforce in strategies to achieve cultural competence. Speakers share concrete strategies for effectively meeting beneficiaries’ LTSS needs, in both institutional and community-based settings, while respecting their diverse cultural preferences.

By the end of this webinar, participants should be able to:

  1. Demonstrate basic knowledge of the diverse demographics of dually eligible beneficiaries and of existing disparities;
  2. Recognize strategies for identifying the preferences and needs of diverse dually eligible beneficiaries receiving LTSS;
  3. Identify effective approaches to providing culturally-competent LTSS to dually eligible beneficiaries; and
  4. Recognize strategies for training the LTSS workforce to achieve cultural competence.  

Featured Speakers:

  • Darci Graves, Special Assistant to the Director, CMS Office of Minority Health
  • Jenna McDavid, National Managing Coordinator, Diverse Elders Coalition
  • Lisa Waisath, Director, Nikkei Manor Assisted Living, Keiro Northwest
  • Kiet Blakes-Thompson, Director, One Care LTSS Coordination, Boston Center for Independent Living
  • Gabriel Uribe, Independent Living and Diversity Services Manager, Inland Empire Health Plan 

Intended Audience:
This webinar is intended for a wide range of stakeholders, including LTSS providers and provider organizations (nursing facilities, adult daycare programs, assisted living facilities, home health care, and community-based agencies) and staff at Medicare-Medicaid Plans, Dual Eligible Special Needs Plans, managed LTSS plans, and consumer organizations.


1 Office of the Assistant Secretary for Planning and Evaluation. (2016). Report to congress: Social risk factors and performance under Medicare’s value-based purchasing programs. Retrieved from

2 Campbell, L. J., Cai, X., Gao, S., & Li, Y. (2016). Racial/Ethnic Disparities in Nursing Home Quality of Life Deficiencies, 2001 to 2011. Gerontology and Geriatric Medicine, 2.