Effective member engagement can enhance a health plan’s ability to meet member needs and improve health outcomes. Active and consistent engagement is even more critical for members in vulnerable circumstances. Health plans may face challenges engaging members who experience housing

Senior Care Action Network (SCAN) is a mission-driven, non-profit health plan that aims to keep older adults healthy and independent. SCAN serves more than 280,000 members across Arizona, California, Nevada, and Texas.1 SCAN is the only Fully Integrated Dual Eligible

Please note that this webinar was rescheduled from its original December 7th airdate. Video Recording: https://www.youtube.com/watch?v=5sYeGOvzZxk Podcast: This webinar is also available as a podcast on SoundCloud and iTunes. Description: Individuals dually eligible for Medicare and Medicaid are almost three times as likely

You can view the webinar recording below. Supporting documents such as webinar slides, transcript, and additional resources are available to download by scrolling to the attachments section below. Video Recording: https://youtu.be/NSls-mx0W8A Podcast: This webinar is also available as a podcast

Video Recording: https://youtu.be/Qi3a8qsuTYE Podcast:  This webinar is also available as a podcast on SoundCloud and iTunes. Description:  This webinar features speakers from health plans serving individuals dually eligible for Medicare and Medicaid, who share strategies related to engaging hard-to-reach members during the

This Spotlight describes a person-centered care management approach called the Wisconsin STAR Method, a simple process that supports care team members in visually mapping out the numerous interacting factors (e.g., physical, social, environmental) that often arise when caring for individuals

You can view the webinar recording below. Supporting documents such as webinar slides, transcript, speaker bios, and additional resources are available to download by scrolling to the attachments section below. It can be challenging for a health plan to find

Peer support staff are individuals in recovery from a mental health challenge, substance use condition, or co-occurring illnesses who – with training – use their lived experience to assist others in their journey towards wellness and recovery. This tip sheet

This assessment tool is designed to assist behavioral health organizations in delivering self-management support to clients managing serious mental illness and/or substance use conditions. These conditions often coincide or are dually diagnosed; an estimated 50 percent of individuals with a serious mental illness also have

This guide was developed to assist behavioral health agencies and providers adopt navigation services. This guide was developed to assist behavioral health agencies and providers adopt navigation services. This guide offers resources that may assist providers seeking to develop navigation