Integrated Care Community Of Practice (ICCoP): Hard-To-Reach Members

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In January 2021, Resources for Integrated Care (RIC) launched the 2021 Integrated Care Community of Practice (ICCoP). This learning community focuses on strategies that outreach and care coordination staff may use to connect with hard-to-reach members and engage them in primary and specialist care, social services, and long-term services and supports. The additional complexity of engaging members during COVID-19, the imminent availability of vaccines, and challenges in reaching high-risk members inform ICCoP discussions. Participants in the ICCoP include leaders from twenty health plans and provider organizations serving individuals dually eligible for Medicare and Medicaid and seeking to share their approaches and to learn new strategies for connecting with and engaging hard-to-reach members.