These resources present specific strategies for organizations and providers for implementing culturally and linguistically competent programs, including self-assessments and toolkits with actionable steps.
This web page provides an assortment of toolkits and resource guides focused on effective communication and improved quality of care for diverse populations.
This toolkit provides evidence-based guidance to support primary care practices in addressing health literacy. This toolkit assists practices in reducing the complexity of health care, increasing patient understanding of health information, and enhancing support for patients of all literacy levels.
This guide offers tips for overcoming communication challenges so providers and patients (and their families) can engage in effective shared decision-making.
This guide provides an overview of key issues related to readmissions for racially and ethnically diverse Medicare beneficiaries and examples of strategies and initiatives aimed at reducing readmissions in diverse populations.
This resource provides strategies for improving patient experience through cultural competence and regularly assessing culturally competent services.
This guide contains information on developing and assessing language access plans, in order to ensure meaningful access for those with limited English proficiency. Focuses include needs assessment, language services, notices, training, and evaluation.
This toolkit introduces the fundamentals of cross-cultural practice and offers steps and processes essential to delivering high-quality care to culturally diverse populations.
This toolkit provides strategies for providers to identify members of racial and ethnic subgroups and explore ways to improve health care quality for racially and ethnically diverse populations.
This web page provides a variety of self-assessments for organizations to help them develop strategic plans with clearly defined short and long terms goals around cultural competence.
This guide aims to help organizations, including hospitals and other health care organizations, reduce health care disparities and promote diversity in health care governance and leadership.