Culturally Competent Direct Care: Meeting the LTSS Needs of Diverse Dually Eligible Beneficiaries

Event Start Date: July 25, 2019 - 4:30 PM EDT
Event End Date: July 25, 2019 - 6:00 PM EDT

You can view the webinar recording below. Supporting documents such as webinar slides, transcript, and additional resources are available to download by scrolling to the attachments section below.


This webinar is available as podcasts on SoundCloud and iTunes.

Nearly half of all individuals dually eligible for Medicare and Medicaid need long-term services and supports (LTSS) for help with daily tasks such as dressing, bathing, and eating.1 Direct care workers – including nursing assistants or nursing aides, home health aides as well as personal care aides – provide most of these services and supports. Because of the intimate nature of this work – often delivered in the client’s home – it is essential that the beneficiary feel comfortable with, and respected by, the direct care worker and that direct care workers know how to identify and address the cultural needs and preferences of beneficiaries.

This webinar discusses strategies for providing direct care services with cultural sensitivity, as well as training elements for direct care workers to achieve cultural competence. Speakers share strategies for effectively identifying and meeting beneficiaries’ LTSS needs, in both institutional and community-based settings, while respecting their diverse cultural preferences. Finally, a direct care worker shares her firsthand experiences and recommendations on providing culturally competent direct care.  

By the end of this webinar, participants should be able to:

  • Recognize the diverse needs and preferences of dually eligible beneficiaries for culturally sensitive direct care services, such as communication, food, and physical touch

  • Identify strategies direct care workers can use to meet the cultural and linguistic needs, values, and preferences of diverse beneficiaries

  • Identify the key elements of training direct care workers in cultural competence

Featured Speakers:

  • MariaElena Del Valle, Organizational Change Consultant, PHI

  • Andrew Adams, Chief of Staff, Homebridge

  • Melanie Morehead, Specialized Training Coordinator, Homebridge

Intended Audience:

This webinar is intended for a wide range of stakeholders, including frontline workers, LTSS providers and provider organizations (nursing facilities, adult day care programs, assisted living facilities, home health care, and community-based agencies), and staff at Medicare-Medicaid Plans, Dual Eligible Special Needs Plans, managed LTSS plans, and consumer organizations.


[1] Centers for Medicare and Medicaid Services (2019). Fact Sheet: People Dually Eligible for Medicare and Medicaid. Retrieved from