Engaging Members in Plan Governance During COVID-19: A Panel Discussion

You can view the webinar recording below. Supporting documents such as webinar slides, transcript, and resources are available to download by scrolling to the attachments section below. 


This webinar is also available as a podcast on SoundCloud and iTunes.

Live Webinar Air Date: 
Thursday, September 17, 2020 - 12:30pm to 1:45pm

In 2019, Resources for Integrated Care (RIC) hosted a webinar series on engaging members in plan governance, recruiting and supporting members to participate in consumer advisory councils and other governance structures, and gathering and using member feedback. RIC subsequently launched the Integrated Care Community of Practice (ICCoP), a learning community of health plans seeking to incorporate meaningful member feedback into their organizational governance structures. Due to continued interest in this topic within the context of the COVID-19 pandemic, RIC invites you to view this panel discussion offering additional strategies for engaging members in plan governance during COVID-19. 

Health plans are facing additional challenges to effective member engagement in plan governance due to the COVID-19 pandemic, and its associated physical distancing protocols. However, the current environment also presents opportunities to re-examine meeting structures, implement creative engagement strategies, and recruit new members. Over the past five months, ICCoP participants shared challenges and promising practices for engaging members in plan governance.

This panel discussion offers promising practices that emerged from the ICCoP and elsewhere for staying connected to member advisors and supporting their continued involvement during COVID-19. By the end of this discussion, attendees should be able to:

  • Identify strategies:
    • for engaging member advisors using phone or videoconference;  
    • for overcoming the “digital divide” for member advisors who either lack the necessary technology to participate or who are unfamiliar with how to use it
  • Access specific tools to use in supporting member engagement in plan governance

Featured speakers:

  • Robyn Rohr, Senior Consumer Insight Manager, CareSource
  • Natalie Wang, Project Manager, SCAN Health Plan
  • Monica Gossett, Community Outreach Manager, UCare
  • Mary Harmon, Member Advisory Committee Member, CareSource

    Intended Audience:

    This panel discussion is intended for staff of Medicare-Medicaid plans (MMPs), dual eligible special needs plans (D-SNPs), and PACE organizations who are interested in engaging members in plan governance through consumer advisory committees or other strategies.