Successfully Engaging Members in Plan Governance

You can view the webinar recording below. Supporting documents such as webinar slides, transcript, and additional resources are available to download by scrolling to the attachments section below.

Podcast: 

This webinar is also available as a podcast on SoundCloud and iTunes.

Live Webinar Air Date: 
Wednesday, January 30, 2019 - 12:30pm to 2:00pm
Description: 

Health plans derive significant value from engaging members in defining, designing, participating in, and assessing their care systems.[1] By soliciting and responding to member voices, plans can ensure that policies and procedures are responsive to the needs, preferences, and values of members and their families and caregivers. One of the ways health plans engage members dually eligible for Medicare and Medicaid is by including members in plan governance, such as establishing member advisory committees and placing members on governing boards. Engaging members in these ways can help plans achieve high-quality, comprehensive, and coordinated care.

This webinar features new research on the member advisory bodies operating within Medicare-Medicaid Plans (MMPs) across the country. MMPs’ experiences implementing member engagement requirements are informative for all health plans serving dually eligible members. Speakers from MMPs share information about the composition, function, and impact of member engagement in their plans’ governance as well as lessons for building a culture of engagement within plans or other systems serving people with complex health and social needs.

By the end of this webinar, participants should be able to:

  1. Demonstrate knowledge of the member engagement requirements for Medicare-Medicaid Plans (MMPs) serving dually eligible beneficiaries and how MMPs are meeting those requirements;

  2. Recognize strategies health plans use for recruiting a diverse group of members for roles in plan governance;

  3. Identify issues on which members engaged in health plan governance have had the greatest impact; and

  4. Recognize strategies for building a culture of engagement within health plans and other systems serving populations with complex health and social needs. 

Featured Speakers:

  • Leena Sharma, Project Manager/Senior Policy Analyst, Center for Consumer Engagement in Health Innovation, Community Catalyst
  • Marc Cohen, Ph.D., Research Director, Center for Consumer Engagement in Health Innovation, Community Catalyst
  • Angela Addo, Community Development Manager, Aetna Better Health of Michigan
  • Kathryn Hanfland, Community Development Coordinator for Southwest Michigan, Aetna Better Health of Michigan
  • Kristina Rossi, Ph.D., Director, Consumer Experience, CareSource
  • Robyn Rohr, Senior Insight Manager, CareSource
 

Intended Audience:

This webinar is intended for staff of Medicare-Medicaid plans (MMPs), Dual Eligible Special Needs Plans (D-SNPs), and PACE organizations who are interested in engaging members in plan governance through consumer advisory committees or other strategies.

CE Credit Information:

Accreditation

The Centers for Medicare & Medicaid Services (CMS) is accredited by the International Association for Continuing Education and Training (IACET) to offer continuing education credit.

  • The Centers for Medicare & Medicaid Services (CMS) is authorized by IACET to offer 0.2 Continuing Education Units (CEUs) for this activity. CEU will be awarded to participants who meet all criteria for successful completion of this educational activity. CEU credit for this course expires at midnight on January 30, 2020.

Instructions: After viewing the recording, please visit https://learner.mlnlms.com to access the post-test. More information can be found in the Continuing Education Credit Guide.

Individuals are strongly encouraged to check with their specific regulatory boards or other agencies to confirm that courses taken from these accrediting bodies will be accepted by that entity. 

References:

[1] Centers for Medicare & Medicaid Services. (n.d.). Person & Family Engagement Strategy: Sharing with Our Partners. Retrieved from https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/QualityInitiativesGenInfo/Downloads/Person-and-Family-Engagement-Strategy-Summary.pdf   

Concepts: