Oversight of Transportation Services: Key Considerations for Health Plans

Health plans increasingly will be required to oversee non-emergency transportation services as more states contract for managed long-term services and supports (LTSS).  Oversight often refers to preventing fraud and abuse, which requires ensuring that the services being billed are actually provided.  Oversight also involves monitoring service quality and ensuring adherence to service plans that support members’ goals for independence and living in the community.  This brief highlights considerations for non-emergency medical transportation oversight.

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