Disability-Competent Access

You can view the webinar recording below to receive continuing education credit. Supporting documents such as webinar slides, transcript, and additional resources are available to download by scrolling to the attachments section below.


This webinar is also available as a podcast on SoundCloud and iTunes.

Live Webinar Air Date: 
Wednesday, February 22, 2017 - 2:00pm to 3:00pm

This webinar explores common barriers to care that are experienced by individuals with disabilities as well as strategies to address them. Key discussion topics include attitudinal biases, physical access, communication access, process accommodations and navigational assistance. During this presentation, webinar viewers will also understand how to identify and learn strategies to address barriers to accessing care.

Webinar Presenters: 

  • June Isaacson Kailes, Associate Director and Adjunct Associate Professor at Harris Family Center for Disability and Health Policy at Western University of Health Sciences
  • Chris Duff, Disability Practice and Policy Consultant


1. Recognizing the complexities of living with a disability and how it affects care
2. Understanding the barriers to care:


-Process Accommodations

-Physical Access

-Communication Access

-Programmatic and Navigational Access

3. Exploration of some strategies to address barriers

Continuing Education Credit Information:


The Centers for Medicare & Medicaid Services (CMS) is accredited by the International Association for Continuing Education and Training (IACET). CMS complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, CMS is authorized to offer 0.1 Continuing Education Unit (CEU) for this activity. CEU credit for this course expires at midnight on February 22, 2020.

After viewing the recording, please visit https://learner.mlnlms.com to access the post-test. More information can be found in the Continuing Education Credit Guide.

Target Population: