Culturally Competent Direct Care: Meeting the LTSS Needs of Diverse Dually Eligible Beneficiaries

Live Webinar Air Date: 
Thursday, July 25, 2019 - 12:30pm to 2:00pm

Nearly half of all individuals dually eligible for Medicare and Medicaid need long-term services and supports (LTSS) for help with daily tasks such as dressing, bathing, and eating.[1] Direct care workers – including nursing assistants or nursing aides, home health aides as well as personal care aides – provide most of these services and supports. Because of the intimate nature of this work – often delivered in the client’s home – it is essential that the beneficiary feel comfortable with, and respected by, the direct care worker and that direct care workers know how to identify and address the cultural needs and preferences of beneficiaries.

This webinar will discuss strategies for providing direct care services with cultural sensitivity, as well as training elements for direct care workers to achieve cultural competence. Speakers will share strategies for effectively identifying and meeting beneficiaries’ LTSS needs, in both institutional and community-based settings, while respecting their diverse cultural preferences. Finally, a direct care worker will share her firsthand experiences and recommendations on providing culturally competent direct care.  

By the end of this webinar, participants should be able to:

  • Recognize the diverse needs and preferences of dually eligible beneficiaries for culturally sensitive direct care services, such as communication, food, and physical touch

  • Identify strategies direct care workers can use to meet the cultural and linguistic needs, values, and preferences of diverse beneficiaries

  • Identify the key elements of training direct care workers in cultural competence

Featured Speakers:

  • MariaElena Del Valle, Organizational Change Consultant, PHI

  • Andrew Adams, Chief of Staff, Homebridge

  • Melanie Morehead, Specialized Training Coordinator, Homebridge

Intended Audience:

This webinar is intended for a wide range of stakeholders, including frontline workers, LTSS providers and provider organizations (nursing facilities, adult daycare programs, assisted living facilities, home health care, and community-based agencies), and staff at Medicare-Medicaid Plans, Dual Eligible Special Needs Plans, managed LTSS plans, and consumer organizations.

CE Credit Information:

Please note: Continuing Education (CE) credit offered by the Centers for Medicare & Medicaid Services (CMS) may not be available for this live activity as originally planned. Webinar participants seeking CMS CE credits are encouraged to check this page for enduring credit information a couple of weeks after the live event.


  • The American Geriatrics Society has been approved by the California Board of Registered Nursing (Provider No. CEP 10299) to provide continuing education.
  • The American Geriatrics Society is accredited by the National Association of Social Workers (NASW) to provide continuing education for social workers.

Continuing Education (CE) Credit

  • Continuing Nursing Education Credits – This program is pending approval by the California Board of Registered Nursing (Provider No. CEP 10299). The number of credit hours will be determined based on activity learning time. Nursing courses are accepted by the nursing boards in all 50 states, the District of Columbia, and U.S. territories.

  • National Association of Social Workers – This program is pending approval by the National Association of Social Workers. The number of credit hours will be determined based on activity learning time.

The following states do not accept National CE Approval Programs for Social Work: New York, Michigan, and West Virginia.

The following states currently do not recognize NASW National Approval: New Jersey, Idaho, and Oregon.

Individuals are strongly encouraged to check with their specific regulatory boards or other agencies to confirm that courses taken from these accrediting bodies will be accepted by that entity.


  • Webinar participants seeking CE credit should only claim credit commensurate with the extent of their participation in the activity.

  • A score of at least 80% on the post-test must be achieved in order to obtain CEs via the NASW, CMS, or California Board of Registered Nursing credit options. 
  • Estimated time to participate in the webinar: 1.5 hours including introductory information and interactive Q&A.

  • Participants will be led through the following requirements after signing into and participating in the webinar:

    • Read the learning objectives and faculty disclosures

    • Complete the pre-test

    • Participate in the webinar

    • Complete the post-test and program evaluation form 

[1] Centers for Medicare and Medicaid Services (2019). Fact Sheet: People Dually Eligible for Medicare and Medicaid. Retrieved from


After clicking the registration link hosted on and completing the registration form, you will receive an email from do_not_reply@on24event.comcontaining event log-on information. The email also contains an attachment that, when opened, will save the event log-on information to an Outlook calendar.

On the day of the live event, please use the web link to join the webinar. You can access the platform using a computer, smart phone, or tablet. The audio portion of the presentation will automatically stream through your computer/device speakers. Please make sure that the volume on your speakers is turned up. Phone dial-in information will also be available during the live event if you are unable to listen to the audio through the computer/device speakers.

For individuals that will be away from a computer, smart phone, or tablet on the day of the live webinar event, please email us at to request dial-in information.